Store Policies & Terms
Refund Policy
Eligibility: Items must be unused, in their original packaging, and returned within 30 days of delivery.
Process: To start a return, please contact our support team. We will arrange a collection or guide you on the return process. All items undergo inspection upon arrival.
Refunds: Approved refunds are issued to the original payment method. Typical processing time is 5–10 working days.
Exclusions:
- Made-to-order itemsHeavily used or damaged goodsItems returned for hygiene reasons
Faulty Items: Your statutory rights are protected. If an appliance is faulty, we offer repair, replacement, or a full refund as appropriate.
Shipping & Delivery
UK Delivery: We ship exclusively within the UK. Standard delivery timeframes are 5–7 working days.
Charges: Delivery is free on orders over [£X.XX]. A flat fee applies to orders under this value.
Access Requirements: Customers must ensure clear access for large appliances. Please check doorway sizes, stairs, and lift availability before ordering.
On the Day: You will receive a call or text with a delivery window. Installation and packaging removal services are available if selected at checkout.
Missed Deliveries: If you are not home during the agreed window, a redelivery fee may apply.
Terms & Conditions
Usage: By using the WashSmart website, you agree to these terms. All prices and payments are processed in GBP.
Orders: Order acceptance occurs upon dispatch. We reserve the right to cancel orders due to pricing errors or stock issues.
Liability: Our liability is limited to the value of the items purchased. We are not responsible for indirect losses resulting from appliance downtime.
Cancellations: You may cancel your order any time before dispatch for a full refund.
Last updated: 4 June 2026